Velobet Privacy and Data Protection Policy

Data We Collect When You Join Velobet

Velobet Casino UK collects a defined set of personal details to open, verify and support every player account, governed by our Privacy Policy and Terms last updated on 07/03/2025. Each field serves a specific purpose: contact details let us reach you about account activity, while identity documents satisfy age and compliance checks tied to the minimum play age of 18. Registration itself only asks for an email, username and password, but additional information is required before withdrawals or full account access are granted.

Crypto deposits are accepted immediately after sign-up, while cards and other payment methods only become available once the profile fields above have been completed in My Account. Together these details let us confirm who is playing, process payments correctly and keep records for as long as required.

Privacy Policy and Data Protection Standards

Our Privacy Policy and Terms are binding in English and were last updated on 07/03/2025, setting out how personal data is collected, used and stored across the platform; any dispute over how that data is handled falls under the competent courts of Curaçao. Registration is limited to players aged 18 and over, and the information gathered during sign-up and verification is used only to confirm identity, process payments and satisfy the compliance checks described in our terms as the responsibility of "the Company".

Identity Verification and Record Keeping

To verify an account we ask for a name, email address and date of birth, together with a valid ID or passport and proof of residence no older than three months; verification is normally completed within 48 hours of submission. Documents must be in the Latin or Cyrillic alphabet, otherwise video verification is used instead. These records are retained for 10 years. Accounts flagged as belonging to a politically exposed person may be closed, with a 20% administrative fee deducted from any deposits that are returned. Accounts found to be shared between players, or funded through payment methods not belonging to the account holder, are closed, with a 20% fee applied to the balance.

Questions about how personal data is used can be raised at any time through the Contact button shown on every page, answered through 24/7 live chat and email; a separate email address is kept for business and affiliate enquiries rather than player data requests.

Managing Your Personal Data

Several account controls let you manage and act on the personal data held in your profile, from updating contact details to closing an account altogether.

• Update personal information — first name, last name, date of birth, mobile number, country, city and address — under My Account > Personal Information.
• Recover account access or reset a forgotten password through the sign-in page, where login credentials are managed.
• Submit a refund or closure request within 14 days of noticing an issue (30 days if the account was accessed by someone else), with ID required within 5 days and an administration fee of up to 20% possible; accepted ways to fund and withdraw from the account are listed on our payment methods page.
• Apply a time-out through support, which reopens automatically once the chosen period ends, or request self-exclusion by email for between 6 months and 5 years, with 6 months applied by default.
• Players registering from restricted jurisdictions may have accounts closed as a compliance measure — in Georgia deposits are refunded minus 20%, while accounts from Russia and Belarus are closed with the balance retained.
• See how this data sits alongside bonuses, games and support in our full overview of what Velobet offers.